Retail Staff

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Company: Forty Creek Distillery Ltd. operating as Campari Canada

Job Title: Retail Staff Part Time

Job Location: Grimsby, ON

Reports to: Brand House ManagerOrganizational Layer (global, regional or local): Local

Hours: Saturday / Sunday – 5-7.5 hours per day (1 to 3 days per week)

General Description of the Role: The Retail Staff member is responsible for representing the company in a professional and knowledgeable manner, while delivering exceptional customer service and sales objectives. This role includes cash handling, merchandising, alcohol service, and brand education all while creating a welcoming and memorable guest experience. 

Mission: The Retail Staff supports all retail operations as directed, contributing to a safe, efficient, and customer focused environment.

Key Responsibilities and Activities: 

Retail Store Operations -

• Support daily retail store operations during scheduled shifts.
• Processes cash and card payments transactions accurately
• Maintain product displays and merchandise shelves
• Assist with inventory management, restocking and general store presentation
• Support opening and closing procedures as assigned

Customer Service:

• Creates a memorable guest experience by offering excellent service
• Welcome and assist customers in a friendly and professional manner
• Offer product samples in accordance with company policies and regulations
• Respond promptly and professionally to customer inquiries and concerns

Health and Safety and Compliance:

• Maintain a clean, organized, and safe retail environment throughout each shift
• Adhere to all company policies and government regulations regarding the sale and service of alcohol
• Protect company assets by following cash handling, reconciliation and inventory control proceduresComplete daily balancing of cash, debit and credit transactions as required
• Follow all safety, security, and loss prevention procedures
• Always demonstrate responsible alcohol service and consumption practice in accordance with company policies and applicable regulations  

Other Duties:

• Assist with setup and execution of tours, tastings, and special events
• Maintain cleanliness and presentation standards throughout the facility
• Support food and beverage as required
• Ensure compliance with health and safety, and responsible alcohol service requirements

Key Relationships

Internal:

• Brand House Manager
• Retail Lead
• Brand House Team members
• Brand House Directors, Americas
• E Commerce Team
• Distillery Operations Team

External:

• Customers and Visitors
• Tour Operators
• Vendor and Service Providers (if applicable)

Experience Required:

• Previous experience in retail, hospitality, tourism, customer service, or a related field preferred
• Experience handling cash and processing transactions
• Experience working in a fast-paced, customer-facing environment
• Experience with alcohol service, tourism, events or brand experiences is considered an asset
• Smart Serve Certification

Skills

Functional:

• Ability to repeatedly lift and move items weighing up to 40lbs
• Ability to stand/walk for extended periods, with frequent bending, squatting, reaching, pushing and pulling
• Ability to learn and retain knowledge about the distillery, products and brand history and communicate it in engaging and memorable way Enthusiastic and friendly and outgoing personality
• Strong verbal communication and presentation skills, with the confidence to speak to both small and large groupsAbility to anticipate guests needs and deliver exceptional customer experiences
• Strong problem-solving skills and the ability to apply insights to enhance guest satisfaction

 
Technical:

• Experience with or the ability to learn Point of sale (POS) systems.
• Familiarity with Microsoft Dynamics considered an asset

Other:

• Demonstrated ability to work collaboratively and communicate effectively with team members and guests
• Proactive, organized and detail oriented, with the ability to manage multiple priorities
• Strong customer service skills and relationship building skills
• High level of integrity, professionalism, and accountability
• Reliable transportation and punctual attendance
• Ability to work independently and contribute positively to a team environment

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.