Customer Service & Logistics Manager

Date: Jan 29, 2026

Location:

Tokyo, Tokyo, JP, 000000

Additional Location:

Function: Logistics & Customer Service

Seniority Level: Mid-Senior level

Employment type:

Workplace Type: Hybrid

Company: Campari Japan Ltd

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Role Purpose

The Customer Service & Logistics (CS&L) Manager for Japan is responsible for leading and coordinating all customer service and logistics activities managed through outsourced partners (Customer Service provider and 3PL). The role ensures safe, timely, and cost‑effective storage, movement, and delivery of products across Japan, while facilitating seamless communication between internal stakeholders, external partners, and customers. This position plays a key role in supporting commercial performance, supply chain efficiency, and high‑quality customer experience.

Key Responsibilities

A. Customer Service & Logistics – General

Support CS&L supervisors and SCM&CS team members in operational activities including budgeting, KPI monitoring, and continuous improvement initiatives.
Develop, update, and maintain local Standard Operating Procedures (SOPs).
Ensure timely and accurate management of Master Data.
Analyze logistics data and performance to identify efficiency opportunities and support mid‑ to long‑term improvement plans.
Lead customer collaboration initiatives linked to CS&L.

B. Customer Service – Main Responsibilities

Oversee order processing and customer inquiry management for direct‑sales business.
Ensure outsourced customer service teams follow optimized and compliant processes, enabling timely system updates and accurate customer data management.
Serve as the key point of reference for distributors and customers needing product or operational information.
Proactively manage and communicate issues related to transport delays, stock availability, or delivery challenges.
Coordinate customer service support for new product launches.
Lead customer collaboration projects linked to order processing.

C. Logistics – Main Responsibilities

Coordinate daily logistics operations including inspection, rework, over‑labelling, storage, and distribution through 3PL partners and co‑manufacturers.

D. Logistics – Support Responsibilities

Ensure compliance with customs procedures.
Manage partners involved in logistics support activities, collaborating with procurement when needed.
Manage 3PL vendor relationships including KPI setting, sharing company vision, reviewing performance, and identifying improvement opportunities.
Oversee logistics cost control, including cost optimization and reduction of air freight usage.
Define and optimize the distribution network within Japan.

E. Supply Planning – Support Responsibilities

Manage inventory levels in Japan in close collaboration with APAC supply planners, deployment planners, local demand planners, and logistics teams.

F. Key Relationships

Internal: Local SCM&CS members, Regional CS&L Head, GBS, Commercial, Finance, Tax, and all other SC teams.
External: Outsourced Customer Service provider, 3PL partners, co‑manufacturers, packaging suppliers, and customers.

Capabilities / Requirements

Education & Experience

Bachelor’s degree in Supply Chain, Logistics, Engineering, Commerce, Economics, or related fields.
10+ years’ experience in customer service and logistics, ideally within FMCG or alcohol-related industries. Experience in demand‑supply‑inventory planning is a plus.

Skills & Competencies

Strong leadership and interpersonal skills to engage outsourced teams and cross‑functional partners.
Ability to manage multiple projects concurrently.
Demonstrated capability to challenge existing processes constructively.
Strong organizational skills with attention to detail and structure.
Proactive problem‑solving and outcome‑driven mindset.
Proficiency in SAP or other ERP systems.
Advanced analytical skills including VLOOKUP, Pivot Tables, and SUMIF in Excel.
Ability to work both independently and collaboratively.
Adaptable and composed, capable of balancing flexibility with firmness.
Fluency in English; additional language abilities are an advantage.

Nice‑to‑Have Skills

Experience collaborating with outsourced customer service and 3PL partners in a Japanese market context.
Knowledge of customs compliance and Japan-specific logistic regulations.
Exposure to continuous improvement methodologies (e.g., Lean, Kaizen).

What We Offer (EVP‑Aligned)

Using the Campari Signature Mix pillars:

Seizing Opportunities: Grow in a dynamic environment where you can contribute to shaping logistics excellence in Japan.
Growing Every Day: Access global learning resources, cross‑functional collaboration, and exposure to one of the world’s most iconic spirits portfolios.
Inspiring Ownership: Lead meaningful supply chain processes with a high level of autonomy and impact.
Achieving Together: Join a diverse global team that values inclusion, respect, and collective success.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.