Assistant Customer Service Manager - Australia

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

About the Role

The Assistant Customer Service Manager leads the day-to-day Order-to-Cash operations for Campari Australia. This role ensures exceptional service delivery, accurate order execution, and seamless collaboration with Sales, Supply Chain, and our logistics partners. You will be the operational heartbeat of Customer Service, driving accuracy, compliance, and timely problem-solving across On-Premise, Off-Premise, Export and Duty Free channels. This is a hands-on role designed for someone who thrives in fast-paced environments and elevates operational standards every day.

What You’ll Lead & Deliver

Customer Service Operations

• Own daily customer service operations across order entry, processing, invoicing, and customer communication.
• Act as the first escalation point for order issues, delivery exceptions and service failures.
• Ensure all orders meet commercial, financial, and regulatory requirements within defined SLAs.
• Communicate unsupplied lines, allocation outcomes, and delivery updates to customers and Sales.
• Oversee returns, sample orders, and manual orders with accuracy and speed.

Stakeholder & Partner Coordination

• Liaise closely with Sales teams to align priorities and solve service constraints.
• Coordinate with 3PL providers to maintain visibility on inventory, service performance, and delivery execution.
• Provide operational guidance and task prioritisation to Customer Service team members.
• Support New Zealand Customer Service operations when required.
• Act as operational backup to the Customer Service & Logistics Manager.

Order-to-Cash, Compliance & Controls

• Ensure accuracy of all SAP S/4HANA transactions across order processing, billing, and reporting.
• Monitor EDI messaging, maintain related data tables and troubleshoot issues.
• Ensure customs, excise, and under-bond reporting and compliance is accurate and timely
• Support month and year-end close activities including cut-offs, reconciliations, and audit requests.

Inventory & Allocation

• Monitor stock positions and manage allocations processes.
• Collaborate with Supply Chain & Sales to balance demand, service levels, and inventory constraints.
• Provide clear visibility of risks and service impacts.

Reporting & Improvement

• Deliver customer service performance reporting with clear insights and recommendations.
• Produce ad-hoc operational and analytical reports.
• Drive continuous improvement initiatives across processes, systems, and ways of working.
• Support IT enhancements, including testing and refining new features.

Who You Are

• Experienced in Customer Service, Logistics, or Order-to-Cash roles within FMCG, beverages, or similar environments.
• Confident operating independently and making sound operational decisions.
• Strong stakeholder manager who communicates clearly and builds trust fast.
• Highly detail-oriented with a strong compliance mindset.
• Advanced user of SAP S/4HANA and comfortable with data (Excel essential).
• Resilient, proactive, and improvement-focused — you enjoy elevating standards and simplifying processes.
• Aligned to Campari values: together, passion, pragmatism and integrity.

Why Campari

At Campari, you’ll join a global group behind some of the world’s most iconic spirits. You will be part of a bold, collaborative culture that empowers you to grow, make an impact, and shape the customer experience for the Australian market.

Working at Campari

Hybrid work environment, inclusive culture, premium brands, and opportunities for professional development across APAC.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity.