Head of Services (Senior Director)

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Role Mission  

• Define the enterprise vision and operational objectives for an integrated Service Delivery Platform that consolidates end-to-end services to provide seamless, user-centric 
  experiences efficiently.
• Develop a modular and scalable framework for service enablement, supported by technology, data/AI, and self-service capabilities—while aligning with market priorities to 
  maximize adoption.
• Collaborate with Technology Platform leaders to ensure access to appropriate data and technological resources; note that this role does not oversee data strategy or technology design and implementation. 

Key Responsibilities 
1. Enterprise Vision & Target Operating Model (TOM) 

• Own the Service Delivery Platform vision and TOM—service taxonomy, platform blueprint, roles and decision rights—ensuring alignment to corporate strategy and the 
  digital agenda; set guardrails that balance global standards with local flexibility.

2. Portfolio Leadership & Value Realization 

• Prioritize the enterprise service portfolio, sponsor multi-year roadmaps, and hold accountability for outcome realization (experience, cost-to-serve, speed, risk); direct 
  resources and investment to the highest-value journeys and markets.  
• Leverage Tech & Data capabilities for service enhancements : Work through Technology Owners to secure enabling tech, data and AI capabilities (workflow, integration, APIs, self-service, analytics); remove roadblocks and align standards, without leading architecture or hands-on implementation.  

3. Global Governance & Performance 

• Establish service and platform governance (lifecycle, standards, controls), define KPI, SLA and experience metrics, and chair performance reviews—driving continuous 
  improvement from pilots to global scale. 

4. Business Partnering & Change Leadership 

• Be the executive counterpart to business units and global functions: shape demand, sponsor robust business cases, and lead change and adoption across countries, 
  enabling citizen development and co-creation where appropriate.  

5. Organization, Talent & Ways of Working 

• Build and inspire a high-performing multinational, multi-country leadership bench (service owners, product managers, platform operations); create Delivery Centers only 
  where it makes financial and talent sense, while maintaining the local human touch. 

6. Risk, Compliance & Security by Design 

• Embed compliance and control requirements across the service lifecycle; ensure data access and identity models meet enterprise standards in partnership with IT and 
  Security.  

Ideal candidate profile 

• 15+ years’ experience in leadership role in structured multinationals (consumer  goods/B2B background preferred)
• Proven record designing, implementing, and scaling Service Delivery Models/Platforms with measurable outcomes
• People leadership competencies gained in multinational, multi-country teams across shared services, local teams, and outsourcing ecosystems
• Executive business partnering with global functions and P&L leaders; strong in demand shaping and investment/business cases
• Mastery of Target Operating Models, service taxonomy, governance, and service-as-product lifecycle practices.
• Change leadership in complex, cross-functional transformations; strong cross-cultural influence and executive communication
• Strategic performance management expertise: KPI, SLA, experience metrics (CSAT/ESAT), adoption, cost-to-serve, cycle-time.
• Technology & data acumen, to orchestrate the enablement and adoption via CIO/IT and platform owners (no necessarily direct experience in tech design/build)
• Working knowledge of enabling platforms (e.g., ServiceNow, Microsoft Power Platform), workflow orchestration, APIs, automation/AI trends
• Degree in Engineering/Business/Computer Science; MBA preferred; ITIL, Lean/Six Sigma, PMP/PRINCE2, Prosci/ACMP are plus 

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.