Global IT Sr Specialist SAP Service owner Finance & HR

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role:

The Global IT Sr Specialist SAP Service owner at Campari Group is a pivotal role focused on managing the service on SAP Finance & HR 

This role involves operating within a DevOps framework, promoting continuous improvement and collaboration between development and operational teams. The Snr Specialist will provide first-level support to users of the SAP modules of scope, assist with incident resolution, and contribute to problem management, feature deployment, and enhancements.

Beyond operational activities, the role acts as the governance anchor for the end‑to‑end AMS service in Finance & HR, ensuring structured service delivery through coordination of the AMS external partner and engagement of Solution Owners by exception.

Mission / Objectives:

• Ensure structured governance of AMS delivery, driving prioritization, service performance, and coordination with the AMS external partner in line with Campari’s run/change operating model.
• To provide effective Level 1 support specifically for the SAP Finance & HR module, enhancing user capabilities.
• Ensure thorough understanding and utilization of SAP Fiori features within the sales and customer service community.
• To participate in incident and problem management, and in the deployment of new features and enhancements, focusing on optimizing SAP modules performance.
• To operate within a DevOps framework, fostering a culture of continuous improvement and collaboration.

Key Responsibilities and Activities:

• End-User Support: Provide entry point for the SAP module in scope, addressing user queries and resolving incidents.
• DevOps Collaboration: Actively work within a DevOps framework, collaborating closely with both development and operational teams to streamline processes, enhance system functionality, and ensure seamless service delivery.
• Service Governance: oversee the end‑to‑end AMS service lifecycle, ensuring the AMS external partner delivers according to agreed processes, priorities and quality standards.
• Problem Management: Manage problems related to SAP Finance & HR. Collaborate with AMS partner, IT and business teams for effective resolution.
• Escalation & Expert Engagement: ensure structured escalation management and engage Solution Owners for topics requiring functional or design authority.
• Feature Deployment and Enhancement: Participate in the rollout and testing of new features and enhancements.
• Technical Upskilling: Continuously learn and develop skills on SAP and Fiori, participating in training and certification programs.

Experience & Education:

• Bachelor’s degree in computer science, Information Technology, Business Administration
• Good understanding of the business processes and SAP modules in scope.
• Experience coordinating external AMS partners or service providers, with strong focus on process governance, prioritization, and service performance management.
• Minimum 4 years' experience as an SAP service owner, gained through roles in support or project environments, is highly valuable. This experience should demonstrate familiarity with managing SAP services, coordinating with teams, and overseeing SAP project implementations or support operations

Required Skills & Traits:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Collaborative mindset, with the ability to work effectively in a team-oriented DevOps environment.
• Strong service ownership mindset, with proven ability to govern outsourced services rather than perform hands‑on technical activities.
• Proactive learning attitude towards new technologies, especially in SAP Finance, HR and Fiori.
• Resilience and adaptability in a dynamic organizational structure.

Additional Requirements:

• Willingness to engage in technical upskilling and professional development in SAP and Fiori.
• Flexibility to adapt to evolving technologies and business needs within the SAP domain.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.