Global IT Sr Specialist SAP Service Sales&Distribution

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Campari Group ONE IT context

Campari Group is a major player in the global spirits industry, with a portfolio of over 50 premium and super premium brands, spreading across Global, Regional and Local priorities. Global Priorities, the Group’s key focus, include Aperol, Appleton Estate, Campari, SKYY, Wild Turkey and Grand Marnier. Campari Group was founded in 1860 and today is the sixth-largest player worldwide in the premium spirits industry. It has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas. Campari Group’s growth strategy aims to combine organic growth through strong brand building and external growth via selective acquisitions of brands and businesses.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries. Campari Group employs approximately 4,000 people. The shares of the parent company Davide Campari-Milano NV (Reuters CPRI.MI - Bloomberg CPR IM) have been listed on the Italian Stock Exchange since 2001. For more information: http://www.camparigroup.com/en

Campari IT is organized around Global & Regional/Local layers, the Enterprise Architecture (EAT), Platforms (SAP, Microsoft, ServiceNow), the Global Service Delivery Team and five Center of Expertise (CoE) – Sales & Marketing, Supply Chain, Finance & HR (Back Office), Business Development & Legal, Data Analytics and Data Science (DADS).

The IT competency centers (CoE-Center of Expertise) are accountable for the development of an IT strategy for their functional area aligned to the overall Campari business objectives and requirements for business capabilities.

The Platforms are responsible to design, implement and govern the IT applications accordingly to business requirements provided by CoE’s and guidelines defined by EAT.

Campari Group is looking for Global IT Sr Specialist SAP Service Sales&Distribution as defined below.

General Description of the Role:

The Global IT Sr Specialist SAP Service Sales&Distribution at Campari Group is a pivotal role focused on supporting and enhancing the SAP SD module, with an emphasis on understanding and utilizing SAP Fiori. This role involves operating within a DevOps framework, promoting continuous improvement and collaboration between development and operational teams. The Specialist will provide first-level support to users of the SAP SD module, assist with training, incident resolution, and contribute to problem management, feature deployment, and enhancements.

Mission / Objectives:

• To provide effective Level 1 support and training specifically for the SAP SD module, enhancing user capabilities.
• To ensure thorough understanding and utilization of SAP Fiori features within the sales and customer service community.
• To operate within a DevOps framework, fostering a culture of continuous improvement and collaboration.
• To participate in incident and problem management, and in the deployment of new features and enhancements, focusing on optimizing SAP SD module performance.

Key Responsibilities and Activities:

• End-User Support and Training : Provide first-level support for the SAP SD module, addressing user queries and resolving incidents. Develop and deliver training focused on SAP SD functionalities.
• Expertise in SAP Fiori: Gain deep knowledge of SAP Fiori, focusing on its application in SD. Provide guidance and training on SAP Fiori features within the SAP SD module.
• DevOps Collaboration: Actively work within a DevOps framework, collaborating closely with both development and operational teams to streamline processes, enhance system functionality, and ensure seamless service delivery.
• Incident and Problem Management: Manage and resolve incidents and problems related to SAP SD. Collaborate with IT and business teams for effective resolution.
• Feature Deployment and Enhancement: Participate in the rollout and testing of new features and enhancements, with a focus on SAP Fiori within SAP SD.
• Technical Upskilling: Continuously learn and develop skills in SAP SD and Fiori, participating in training and certification programs.

Experience & Education:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Excellent understanding of the SAP SD module.
• Minimum 4 years' experience as an SAP service owner, gained through roles in support or project environments, is highly valuable. This experience should demonstrate familiarity with managing SAP services, coordinating with teams, and overseeing SAP project implementations or support operations

Required Skills & Traits:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Collaborative mindset, with the ability to work effectively in a team-oriented DevOps environment.
• Proactive learning attitude towards new technologies, especially in SAP SD and Fiori.
• Resilience and adaptability in a dynamic organizational structure.

Additional Requirements:

• Willingness to engage in technical upskilling and professional development in SAP SD and Fiori.
• Flexibility to adapt to evolving technologies and business needs within the SAP SD domain.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.