Global IT SC Service Improvement Intern - Supply Chain

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

The “Global IT Services Improvement Intern – Supply Chain” is a new role in the Global IT team reporting to the Global IT Supply Chain Domain Architect, part of the Supply Chain Centre of Excellence.

This internship is designed for a curious, open‑minded, digitally fluent talent who wants to learn all the best practices to design and improve solid, effective and efficient IT services supporting the supply chain area. This is a great opportunity to learn how modern IT organizations operate, foster the continuous improvement culture across teams and prove hands-on how value-focus, technology, AI, and automation can re-shape and improve the way of working across several geographies.

The focus of the position is:

• Familiarize and review the “as is” IT services management approach and practices in the Supply Chain domain
• Support the identification and prioritization of improvement opportunities in “as is” services
• Be the catalyst for the introduction of improvements and best practices leading to increased observability, proactive application optimization, incident reduction, user satisfaction, automation of recurring tasks, across a broad range of supply chain applications maintained by multiple vendors

Mission/Objectives

Support Global IT leaders in reimagining and improving the Application Maintenance & Support model for Supply Chain applications. Contribute a fresh, candid mindset to challenge existing practices and identify new, more effective ways of working. Participate in activities related to service quality improvement, automation opportunities, knowledge management, and process optimization. Support service reviews, KPI dashboards, documentation updates, and performance analysis activities. Collaborate with multiple teams to understand how IT services are delivered and help conceptualize the next generation of support practices.

Key Responsibilities and Activities

• Help analyze and map current support processes to identify improvement areas.
• Contribute to the design of new service governance practices
• Support the definition and tracking of KPIs and service metrics used to evaluate performance and drive improvement.
• Explore ways AI can streamline support tasks, documentation maintenance, and communication flows.
• Assist in identifying opportunities for automation of recurring service activities.
• Help maintain and improve knowledge bases, learning materials, and support documentation.
• Support content creation for training sessions and internal communications.
• Contribute to quality checks on documentation, testing activities, or small improvement initiatives.
• Work closely with IT colleagues, key business users, and external partners to understand how services operate.
• Participate in meetings (e.g., service reviews, performance discussions, team standups) as a listener and contributor.
• Drive the implementation of Continuous Service Improvement practices to reduce recurring issues, enhance problem management, fasten resolution of incidents, improve productivity, and increase end-user satisfaction
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Key Relationships

Internal: Global IT Supply Chain Domain Architect, Global IT Supply Chain Business Partners, SAP Platform Service Managers, Integration Platform Service Managers, Infrastructure teams, Business Key Users and Process Owners

External: external technology providers, service providers, innovation vendors

Experience & Education

• Currently enrolled in (or recently graduated from) a Bachelor’s or Master’s program in Computer Science, Engineering, Information Systems, Industrial Engineering, Business, or related field.
• Good communication skills and an inclusive, collaborative attitude.
• Fluency in English.

Additional nice-to-have qualifications:

• Fluency in other languages
• International working experience (having lived and worked abroad)
• Experience in ITIL or application support roles
• Previous experience on ITSM tools

• Experience of working in a matrix organization and/or Cross Functional roles in FMCG Company
• Exprerience with project and/or agile management methodologies

Ideal Skills & Traits

• Genuine curiosity about technology, digital tools, AI, and how IT services work.
• Strong willingness to learn, challenge the status quo, and bring new ideas.
• Comfort with data analysis, problem solving, and structured thinking.

• Passionate about Service quality and attention to detail
• Analytical, strategic conceptual thinking, strategic planning and execution skills

• Ability to take ownership of complex technical issues.

• Have excellent communication skills at all levels with the ability to convey complex information
• Familiarity with cross cultural issues
• Interpersonal skills and very good team working

Required Technologies

• Basic skills in general IT tools

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.