Global IT Manager Network Service Management

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

The Network Services Manager is a senior role within the Technology & Services Infrastructure and Operations team, accountable for the end-to-end delivery of reliable, secure, and cost-effective network services across Campari Group's global landscape.
This role goes beyond technical network management. It requires a service-oriented leader who can own the full-service lifecycle from strategy and design through operations, incident resolution, and continuous improvement, while orchestrating multiple vendors and internal teams under a unified governance model.

The Network Services Manager will be accountable for:

• The design, implementation, and operational management of all network services (LAN, Wi-Fi, WAN/SD-WAN, Firewalls, SASE/Zscaler, and Azure networking), ensuring they are architected and managed holistically.
• Defining and enforcing standards and blueprints for IT networks, liaising with Local IT and Cyber Security to implement, manage, and secure network devices.
• Owning the operational governance of network services, ensuring clear accountability for service performance, Major Incident management, change management, and problem management.
• Overseeing all network service providers and vendors (including managed service partners, connectivity providers, and SASE/security vendors), ensuring coordinated service delivery, adherence to SLAs, and rapid cross-vendor escalation during incidents.
• Driving all projects related to the evolution of network services, including Mergers & Acquisitions integration, WAN transformation, and technology refresh programs.

Key Responsibilities and Activities

Service Operations 

• Own the end-to-end 24/7 operational governance of network services, with clear accountability for service stability, performance, and availability.
• Produce and maintain regular operational reporting including SLA attainment, incident trends, backlog health, and change success rates, thus ensuring data-driven visibility for leadership and actionable insights for the team.
• Lead and improve the Major Incident management for network services, including cross-vendor investigation playbooks, rapid root cause analysis, and clear escalation/decision-making ownership during MIs.
• Drive problem management practices to prevent recurrence of incidents, including post-incident reviews, lessons learned, and remediation tracking.
• Coordinate proactively with regional and site stakeholders to plan maintenance windows, communicate operational impacts, and align network activities with production schedules and business-critical periods.
• Identify and pursue opportunities to automate processes and reduce manual effort.
• Own the service transition lifecycle for network services, ensuring every new solution, vendor onboarding, or project deliverable follows a structured handover process before operational ownership is assumed.

Service Strategy and Architecture

• Define and implement the network services strategy and technology roadmap, ensuring alignment with the Technology & Services strategy, enterprise architecture, and security standards.
• Define standards and blueprints for IT networks.
• Ensure network services are reviewed and managed as an integrated ecosystem (LAN, WAN, SASE and Azure), including architectural reviews to standardize configurations across all sites.
• Ensure network resilience through business continuity and disaster recovery planning, including regular failover testing.
• Enforce OT network standards across all manufacturing plants in coordination with Cyber Security and Plant Engineering.

Vendor and Service Integrator Management

• Manage multiple network service providers and vendors, ensuring coordinated delivery and SLA adherence.
• Act as the primary point of accountability for network vendor governance, driving improvement plans, operational reviews, and capacity planning with vendors.
• Ensure the outsourced service teams operate with defined RACI models, clear escalation paths between levels, and documented ways of working that are regularly reviewed and enforced.
• Lead commercial activities related to network services, including TCO analysis, RFP/RFI management and cost optimization initiatives, ensuring vendor investments deliver measurable value aligned with the financial plan.
• Act as the enabling layer between strategic vendor governance and day-to-day delivery, coaching and supporting the specialists and engineers below in managing vendor interactions, holding providers to quality standards, and escalating with evidence when performance falls short.

ITSM Integration and Process Maturity

• Ensure tight integration between network operations and the enterprise ITSM platform (ServiceNow), including proper CI linking in incidents, service catalogue management and change management workflows.
• Champion the industrialization of SACM (Service Asset & Configuration Management) processes for network services, ensuring CIs are accurate, maintained, and leveraged for AI-driven insights.
• Drive adoption of federated change management processes, ensuring all network changes are tracked, reviewed, and governed through established procedures.
• Ensure operational knowledge is captured, maintained, and accessible, including runbooks, known error records, and knowledge articles within ServiceNow, to reduce dependency on individual expertise and enable consistent service delivery across internal and outsourced teams.

Security and Compliance

• Own the network vulnerability remediation lifecycle, ensuring vulnerability tickets are triaged, patching and update cycles are executed on schedule, and remediation SLAs are met.
• Ensure tight integration between Network Operations and Security Operations, enabling rapid containment and resolution of security incidents.
• Support NIS2 compliance requirements, ensuring network services meet the operational resilience, documentation, and audit readiness standards mandated by EU regulations.
• Own the resolution of audit findings and compliance actions related to network services, ensuring corrective measures are implemented within agreed timelines and evidence is documented for governance reviews.
• Liaise with Cyber Security and Plant Engineering teams to implement and secure network devices in OT environments.

Team Leadership and Development

• Lead, coach, and develop the Network Services Team, ensuring team members have the skills, competencies, and tools to perform their roles effectively.
• Build a team culture of accountability, proactive problem-solving, and service ownership.
• Establish clear RACI and escalation matrices within the team. 

Budget, Projects and Innovation

• Manage the network services budget and resources, ensuring they are within the allocated limits and deliver value to the business.
• Be accountable for all projects related to network services enhancement and evolution.
• Stay updated on the latest trends and developments in network technologies and identify opportunities for innovation and improvement

Key Relationships

• Internal: Technology & Infrastructure and Operations team, Cyber Security Team, Enterprise Architecture team, Global Service Delivery team, Governance and Portfolio team, ITSM/ServiceNow team, CoE teams, Regional Service Managers, Global Supply Chain and Plant Engineering Teams.
• External: Network service providers and vendors, IT consultants and partners.

Experience & Education

• 10+ years of experience in network services design, implementation, and management, preferably in a global, multi-vendor, heavily outsourced environment.
• 5+ years of experience in leading and managing a team of network engineers and/or architects, including offshore/nearshore managed service teams.
• Proven track record in Major Incident management including cross-vendor coordination, root cause analysis, and driving permanent fixes under pressure.
• Experience with a broad range of network technologies and services: Wi-Fi, SD-WAN, Firewalls, SASE, Azure networking.
• Strong knowledge and experience in outsourced service management and vendor governance, including SLA monitoring, performance evaluation and improvement plans.
• Deep expertise in Azure cloud networking including VNet architecture and peering, Private Link, Azure Firewall and NSG governance, DNS architecture (Azure Private DNS, hybrid resolution), and hybrid connectivity patterns.
• Hands-on experience with ITSM platforms (ServiceNow preferred), including CMDB/SACM processes, change management workflows, and service catalogue management.
• Experience in operational governance design, building governance models, operational reporting, and review cadences across internal teams and service providers.
• Experience in budget and resource management, including cost analysis, forecasting, and optimization.
• Familiarity with NIS2 / regulatory compliance requirements related to network and information systems security is a strong plus.
• Experience with OT network environments (plant/manufacturing) is desirable.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience.
• Relevant certifications in network technologies (Cisco CCNA/CCNP/CCIE, Check Point CCSA/CCSE/CCSM, Zscaler certifications) are desirable.
• ITIL Foundation certification required.

Required Skills & Traits

• Fluent in English (company language is English), minimum level B2.
• Strong problem-solving and analytical skills, with the ability to lead complex, multi-party incident investigations under pressure and drive to root cause rapidly.
• Decisive and accountable, comfortable making real-time decisions during incidents and owning outcomes without waiting for additional authority.
• Proven ability to communicate network strategy, risk posture, and investment cases to CIO/CTO-level audiences through executive reporting, dashboards, and business-oriented storytelling.
• Autonomous person with excellent leadership and service management skills. Ability to set direction, mobilize commitment, delegate effectively, and develop team members.
• Vendor management maturity. Ability to hold service providers accountable, drive improvement programs, and coordinate multi-vendor operations seamlessly
• Service-oriented mindset. Thinks in terms of end-to-end service delivery, not just technology components.
• Ability to work in a fast-paced and dynamic environment, manage changes and uncertainty, adapt and learn quickly.
• Result-oriented and customer-focused, with ability to prioritize and manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills, ability to communicate complex technical concepts to non-technical audiences and build credible working relationships with internal and external stakeholders at all levels.

Additional Requirements

• Availability to travel up to 10% of the time.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

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Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.