Global IT Manager CRM & Data

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

The Campari Global IT function provides technology solutions and processes to support the delivery of the company’s strategic business objectives. The key pillars of the IT function are to consistently deliver IT service excellence, develop strong business partnerships to ensure close alignment to business goals, and bring innovation into the company.

Campari IT operates globally, with responsibility spanning global, regional, and local levels within a matrixed environment. The ambition of the IT function is to be the most respected IT organization within the global spirits business.

Position Overview

The Global IT Manager, CRM & Data will play a key role in shaping how our key Global markets drive significant value from our IT investments, become more data-driven and build long-lasting relationships with our consumers across our iconic brands. Whilst the role predominantly focuses on the CRM & Data workstreams, we work closely across the wider MarTech platforms to ensure there is joined-up approach, so there will be wider opportunities to contribute to the overall Marketing Technology portfolio.

The ideal candidate will be familiar with Digital Marketing trends focused around CRM, consumer data activations, and capable of optimizing processes through the use of technology and automation. The ability to communicate with senior stakeholders across multiple global markets is a must-have as well as being able to translate technical information for a business audience. We’re seeking a proactive and passionate IT Manager who can challenge the way we do things, and you’ll be joining us at a pivotal point in our tech evolution, with development opportunities for the role in parallel.

Key Responsibilities

• Support delivery and adoption of Marketing Automation and Consumer Data platforms – Driving value from the solutions and working closely with our stakeholders to embed best-practice
• Translate marketing needs into technology requirements – Challenging user requirements and developing solutions that tangibly improve our processes
• Contribute to the value proposition of marketing tools by helping stakeholders understand and realize the business value of the platforms
• Assist with platform enhancements and governance – Build a technical understanding of the solutions to be hands-on with functionality and able to confidently recommended improvements
• Review new product features & industry trends to continually evolve the capability – Translating this into opportunities for process and wider strategic improvements

Key Activities

• Support marketing campaigns through CRM/Marketing Automation platforms – Partnering with our key markets and stakeholders to ensure seamless use of our technology
• Gather and document requirements – Clear and concise business needs that our stakeholders can sign-off and, where needed, technical teams can build from
• Assist testing and release activities – Drive ownership in the business of testing and approving new features, releases or processes. Getting hands-on to support the end-to-end process
• Monitor adoption and performance – Ensure key users and their supporting teams are actively utilizing the technology, flagging any issues and looking for opportunities keep adoption levels high
• Coordinate with vendors and internal teams – Manage internal team’s needs and work closely with our technology partners to continually evolve the platforms, or address any issues

Skills & Attributes

• Strong communication skills with the ability to translate business needs into technical inputs
• Passion for technology and data - particularly how MarTech platforms enable customer engagement & personalisation
• Problem solver with an ability to delve into technical details
• Basic understanding of Agile ways of working
• Proactive and curious, with a willingness to broaden knowledge of MarTech platforms and data ecosystems
• Comfortable in global, matrixed environments

Experience & Education

• 3–5 years’ experience in IT, marketing technology, CRM/Marketing Automation, or data roles
• Exposure to CRM or marketing automation platforms (e.g. Salesforce, HubSpot, Adobe, Braze)
• Knowledge of CDPs (Customer Data Platforms), Data Warehouses and SCV (Single Customer Views) and associated technology
• Experience of applying AI & Automation to Consumer Engagement processes
• Basic understanding of data concepts, integrations and APIs
• Bachelor’s degree in Information Technology or related field of study

Additional Requirements

• Up to 10–15% travel
• Eligibility to work in the United States

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.

The expected base salary for this position ranges from $101,200.00 - $134,900.00. Salary offers are based on a wide range of factors and considerations. In addition to base salary and a generous employee benefits package, employees are eligible to receive a discretionary bonus.