Customer Service Analyst

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

The Customer Service Analyst is primarily responsible for A-Z order management for assigned regions/customers, generally of a complex nature. This position acts as a liaison between our bottling facilities, 3rd party warehouses, and U.S. and foreign distributors. Troubleshoot and resolve issues to ensure the timely delivery of shipments.

Key Responsibilities and Activities

• Responsible for accurate data entry and maintenance of all orders received from your region.
  • Receive orders via email or EDI and review for feasibility and check against allocation list if applicable.
  • Notify distributor if product being ordered will not be available at the time of shipment.
  • Enter orders in SAP within 24 hours of receipt, ensure accuracy.
  • Send acknowledgement to customer as confirmation.
  • Change orders as necessary.
  • Review BOL’s to ensure accurate invoicing.
• Approve/code transportation/misc. invoices for your region.
• Responsible for claims in your region.
  • Research claim for validity.
  • Follow up with customer on disputes.
  • Code and submit valid claims for approval.
  • Provide recommendation to eliminate claims.
• Responsible monthly reconciliation of closed transactions in conjunction with the inventory accountant for all transactions in your region.
• Responsible for all electronic filing associated with your region to ensure legal compliance and easy accessibility.
• Maintain positive relationships with all internal and external customers including all Campari departments, distributors and third party warehouses.
  • Respond to all phone calls and emails for your region in a timely manner.
  • Responsible for responding to emails from your region received in the general Customer Service mailbox in a timely manner.
  • Be a team player.
• Provide input for process changes to enhance productivity.
  • Analyze current procedures.
  • Look for areas to improve overall efficiencies.

Key Relationships

Internal:

• All Campari America departments

External: 

• Distributors
• Bottling Facilities
• 3rd party warehouses
• Carriers

Education / Professional Qualifications

• Bachelor’s degree or equivalent experience required.

Required Experience

• Preferred 2 years of experience in customer service, preferably in a manufacturing environment.
• SAP experience is a plus.

Essential Skills

• MS Word and Excel
• Excellent data entry skills.
• Outstanding customer service skills
• Excellent organizational skills
• Highly accurate – attention to detail
• Excellent interpersonal skills; flexible, responsive, positive, and articulate
• Good problem solving skills
• Smart decision making skills
• Team player, reliable, strong work ethic
• Self-directed
• Able to work in a fast-paced environment with changing priorities

The expected base salary for this position ranges from $79,400 - $90,000. Salary offers are based on a wide range of factors and considerations. In addition to base salary and a generous employee benefits package, employees are eligible to receive a discretionary bonus.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.