Facilities Experience Manager

Campari Group es hoy un actor importante en la industria global de bebidas espirituosas de marca, con un portafolio de más de 50 marcas premium y super premium, comercializadas y distribuidas en más de 190 mercados en todo el mundo, con posiciones de liderazgo en Europa y América.

Con sede en Milán, Italia, Campari Group posee 25 plantas en todo el mundo y tiene su propia red de distribución en 26 países, empleando aproximadamente a 4.700 personas.

Las acciones de la empresa matriz Davide Campari - Milano N.V. están listadas en la Bolsa de Valores Italiana desde 2001. Hoy, Campari Group es el sexto mayor actor mundial en la industria de bebidas espirituosas premium.

Company: Campari México S.A. de C.V.

Job Title: Facilities experience Manager         

Job Location: Guadalajara

Reports to: HR Director

Organizational Layer (global, regional or local): Local

General Description of the Role

The Facilities Experience Manager is responsible for controlling the administration and proper functioning of Campari Mexico's offices, carrying out tasks of administration of office resources and supplies, supervising operational personnel related to the management of the office, and ensuring that the office operates efficiently and smoothly, ensuring excellent communication. This role is also responsible for leading the hospitality experience, driving the activation of services and initiatives that enhance both the employee and guest experience at the Campari Mexico City office. The purpose of this role is to provide a best in class, concierge-like hospitality service to our employees and guests in a way that reflects the behaviours and culture of Campari Group.

Coordinates the safety compliance, maintenance and repair activities that must be executed in our facilities, supply of materials and equipment, courier and general services, planning and controlling the component areas of the service, to satisfy the requirements of the users and guarantee the optimal conditions of the Company's facilities.

Mission/Objectives

The mission of this role is to provide a best in class, concierge-like hospitality service to our employees and guests in a way that reflects the behaviours and culture of Campari Group.

This individual must ensure superior service through general administrative operations, developing, implementing, and monitoring quality guidelines and standards that reflect a service-minded approach.

This role is key on support and collaboration with Campari Academy team on bringing to life creative and inspiring cocktail experiences and drive education through excitement and curiosity

Key Responsibilities and Activities

• General Office Administration
  • Full ownership of Facilities budget including Preparation, administration, and management, PO creation, invoice reconciliation, etc.
  • Oversee general office cleaning & maintenance (conference rooms, kitchens, bar, general facility).
  • Oversee key facilities operations (Mailroom, Maintenance, Safety).
  • Coordinate delivery service coverage.
  • Vendor and Contract Management: Negotiate and manage contracts with service providers (e.g., cleaning, security, maintenance) and monitor performance
  • Ensure that the furniture is in optimal working order, as well as have sufficient stock to fill the snack areas, bar, and bathroom kits.
  • Scheduling routine maintenance of all office equipment and general repairs (coordination of terms, conditions, and staff that executes a service or service contract renewals).
  • Oversee incident resolution (construction and other issues).
  • Identify and resolve facility-related issues. Take control of the meeting rooms in terms of cleanliness and support with coffee breaks, working-lunches, and in-office events.
  • Supply of stationery and cleaning products ensuring that there is always stock or placing orders for special material requests.
  • Develop and nurture office service standards, procedures, and practices that show pride and respect for others and the planet.
  • Provide support regarding the coordination of transfers/trips to Arandas, the Airport, and visitor locations from other countries.
  • Making reservations for the Centinela Grand Hotel in Arandas, in the case of international visits (from the USA or Italy).
  • Notify the Camparistas of their visitors and authorize their access at the reception of the tower lobby, after notifying them of such visits.
  • Introduction of our office to new Camparistas indicating the different office areas and policies to be followed in each of them.
  • Preparation of purchase orders and registration of new suppliers for general services.
  • Evaluate ongoing operations and implement improvements (e.g., sustainability, execution standards).
  • Prioritize guest and Camparista satisfaction; adapt to situational needs with the highest professionalism and discretion in all interactions.

• Safety and building control

• • Establish and administer the Mexico City office safety program; coordinate drills and updates.
  • Implementation/coordination and monitoring of the Joint Commission on health and Safety for offices.
  • Coordination in conjunction with the general services analyst of the Campari multifunctional brigade.
  • Compliance Audits: Conduct regular inspections to ensure compliance with health, safety, and environmental regulations and lead any audit that is related to the building.
  • Security Systems Coordination: Oversee installation and maintenance of security systems (e.g., cameras, alarms, access control).
  • Contact key stakeholders like the building administrator, receptionists, guards, parking staff, and building monitors, as well as other offices where Campari México has presence.
  • Administration and management of parking access cards and/or turnstiles with the building manager

• Travel & expense focal point MX

• • Serves as a point of contact with the Global Travel team at Campari, as well as with the service executive of the travel agency assigned to Campari
  • Carry out a session of doubts and questions with new campers once they complete the onboarding-Concur online course.
  • Provides information and advice if necessary, with expenses/travel issues
  • Support for lead team MX travel

• Support at in-office events

• • Weekly coordination in the office of breakfast or events at the bar according to the calendar established by HR
  • Experience Design: Collaborate with HR and brand teams to design immersive hospitality experiences that reflect company culture
  • Communication with service providers, and preparation of the corresponding purchase orders.
  • Ensure that the necessary supplies are available for activities related to bar Campari.
  • Coordination of events in the office that have as their purpose a celebration or commemoration of a relevant date or event.
  • Coordinate annual assembly of the altar of the dead, Christmas tree.
  • Provide strategic and tactical direction for Hospitality operations (F&B, Events, Academy activations, reception, visitors).
  • Manage & coordinate the year’s end event with the approval of the HR function in terms of proposal, execution and budget assigned.
  • Plan and manage logistics for onsite group visits in collaboration with the receptionist.

Key stakeholders:

Internal: Managing Director, Lead Team, Human Resources Team, Campari Academy Team and Camparistas.

External: Travel agency AMEX GBT, Hotels JW Marriot, AC Marriot y City Express GDL, diverse suppliers, building administration team, WeWork management, vendors, visitors , local or governmental authorities.

Experience Required

• Minimum experience of 5 years in a similar position or hospitality experience, with experience on managing teams for at least 1 year.

Education

• Bachelor's degree in Administration, communication, or related.

Skills

Functional

• Professional, courteous and hospitable demeanour – service minded approach
• Ability to interact professionally and with a service orientation with a variety of clients & customers
• Clear communication skills and ability to take/deliver messages accurately
• Problem solving orientation – proactively seeking solutions and making things happen
• Eye for detail, especially the little things.
• Creator of experiences that surprise and inspire.
• Adaptable, willing and able to flex schedule and tasks

• Decision-making
• Excellent time management skills and ability to multitask and prioritize work and meeting priorities deadlines.

• Ability to lead through a collaborative approach.

Technical

• Basic knowledge of accounting/finance
• Experience in travel platform management (Concur desirable).
• Budget and/or project management
• Travel coordination (flight and hotel reservations), events
• Negotiation.

• Ability to develop office and/or event processes and communications
• Diverse knowledge of building and/or restaurant business operations.
• Strong organizational and program management skills to ensure hospitality elements are delivered efficiently and the investment is optimized
• Strong budget management skills.
• Ability to develop KPIs and drive program planning & execution that drives continuous improvement in the achievement of the KPIs
• Follows-up on commitments, anticipates needs before they happen.
• Committed to creating an equitable and inclusive environment, and a sense of belonging for all guests and employees.

Other

• Advanced English is a must.
• Microsoft suite proficiency (Outlook, One drive, Excel, Word, PowerPoint, Copilot, OneDrive)
• Coupa (desirable)
• SAP (desirable)
• Concur (desirable)

Nuestro compromiso con la Diversidad e Inclusión:

En Campari Group creemos en construir más valor juntos, por lo tanto, vemos la diversidad en todas sus formas como una fuente de enriquecimiento. Nuestras políticas y prácticas de empleo aseguran que estamos comprometidos a proporcionar igualdad de oportunidades de empleo en todos los aspectos del empleo sin importar la raza, religión, credo, color, origen nacional, ascendencia, discapacidad física, discapacidad mental, condición médica, información genética, estado civil, sexo, orientación sexual, identidad de género o características o expresión, afiliación o actividad política, edad, estado de veterano, ciudadanía o cualquier otra característica protegida por la ley.

Campari Group cree que la compensación justa y las oportunidades iguales son cruciales para el bienestar, empoderamiento y compromiso de los empleados. Nuestros esfuerzos para asegurar un pago justo nos han valido la Certificación de Pago Justo por Fair Pay Workplace, una organización independiente dedicada a terminar con las disparidades salariales basadas en el género, la raza y su intersección.

Nota para los candidatos:

Tu solicitud será evaluada en función de tus habilidades, experiencia y conocimientos generales, no por alguna información confidencial, privada o secreta que puedas poseer. No debes divulgar a Campari Group ninguna de esas informaciones. En caso de que se te haga una pregunta que no puedas responder sin divulgar información confidencial, privada o secreta (incluyendo de un empleador actual o anterior, sus proveedores o clientes), debes negarte a responder la pregunta.

Nota para las agencias de headhunting:

Por favor, evite contactar o enviar correos electrónicos directamente a nuestro equipo de liderazgo ejecutivo o a la comunidad de recursos humanos. El departamento de Adquisición de Talento gestiona las operaciones de reclutamiento centralizadas a nivel mundial, incluyendo la selección y gestión de proveedores externos. Actualmente, nuestra lista de proveedores preferidos está a plena capacidad. Para asegurarnos de tener su información en archivo para una consideración futura, le pedimos amablemente que complete el formulario en línea proporcionado aquí.