Logistics & Customer Service Director

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

This role provides strategic and operational leadership of all Customer Service & Logistics (CS&L) activities, ensuring timely and cost-effective delivery of raw materials and finished goods. In addition to core logistics responsibilities, the role:

• Drives end-to-end strategic synergies across the Jamaican Supply Chain.
• Coordinates supply relationship management with domestic and export commercial teams.
• Represents CS&L within the Jamaica Leadership Team alongside the Manufacturing Lead.

Operating Context

Campari’s business in Jamaica is a vertically integrated ‘cane to cup’ operation, beginning with the production of the raw materials and ending with the distribution and sale of the finished product for local and export markets. This makes it one of the most diverse and complex entities within the Campari Group. This complexity demands agile leadership and cross-functional collaboration. The CS&L Director plays a pivotal role in aligning Supply Chain priorities with business goals and fostering collaboration across functions.

Objective

To optimize the Jamaican Supply Chain by leading CS&L operations, enhancing commercial collaboration, and driving strategic integration. The role supports a high-performance culture and ensures continuity during leadership transitions.

Key Roles & Responsibilities

Strategy – Planning

• Defines the Logistics and Customer Service strategies for all logistics and customer service activities in alignment with the overall Supply Chain strategies  
• Develops effective strategies to guide the proper and efficient functioning of the warehouses, the haulage contractors and the inventory management operations
• Prepares annual objectives, action plans and budgets for different segments of the logistics and customer service processes

Logistics Operations

• Provides managerial leadership for scheduling and tracking inbound shipments of production components including bulk liquid and outbound finished goods to the trade
• Negotiates rates with carriers and transporters
• Analyzes historical logistics data to identify vulnerabilities and risks
• Identifies opportunities for cost reduction, improved efficiency and higher levels of customer satisfaction
• Contributes to the negotiation and administration of major service and equipment contracts.
• Monitors the warehouse security and accounting processes to achieve full compliance with company procedures
• Tracks the real-time movement of goods and generates analytical reports showing delivery trends
• Oversees inventory management to ensure compliance with inventory strategies and objectives.

Service Delivery – Customer Service

• Manages customer service activities including order entry, customer satisfaction, interface with sales, production, labs, regulatory, and quality so that the company’s customer service creates a competitive advantage in the marketplace
• Leads the development of service delivery systems and culture which is efficient and effective in addressing and resolving customer issues 
• Monitors delivery turnaround time and efficiency in accordance with the company’s standards
• Implements strategies which drive excellence in customer support in conformance with benchmarked standards

EHS Stewardship

• Observes and maintains strict adherence to established Quality, Health, Food Safety, Safety and Environmental policies and practices
• Monitors the implementation and adherence to safety measures and programmes in conjunction with the Safety Committee and in keeping with the company’s policies

People – Performance

• Drives the performance of the team by cascading organizational objectives, defining personal performance targets and appraising the performance of direct reports at the end of the performance management cycle
• Builds the capacity of direct reports and the team through consistent performance feedback and coaching
• Collaborates with Managers and the HR Business Partner to identify and implement learning and development initiatives to close competency gaps within the team
• Provides leadership in the building of a culture within the department which exemplifies the “Campari Way” of doing business
• Collaborates with the HR Business Partner to develop succession plans for key roles 

Compliance

• Tracks compliance with relevant legal and statutory requirements and procedures.
• Monitors the establishment of efficient procedures for all areas of control and review procedures, as necessary with a view to achieving continuous improvement.

Required Education & Experience

• Post graduate degree in Business Administration
• 10+ years’ experience in a leadership role in a logistics, manufacturing or customer service environment 

Skills

Technical

• Business Analytics
• Management Information Systems
• Communicating in all forms internally and externally
• Logistics software
• Enterprise Resource Planning (ERP) Systems

Functional

• Applying Lean Manufacturing techniques
• Finance for manufacturing
• Warehouse and inventory manufacturing methods
• Transportation and delivery systems 
• Supply Network planning
• Compliance and evaluation systems
• Health, Safety and Environmental regulations

Managerial

• Team working
• Leadership
• People development
• Execution and foresight
• Technical excellence
• Business Judgement
• People Development
• Innovative Problem Solving 

Working Conditions

• Work is carried out mostly in a modern office environment
• Occasional visits to operating / production locations
• Occasional exposure to external environmental hazards such as fumes, heat and dust
• Occasional periods of working extended hours including weekends

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.