Customer Service Specialist (Supply Chain) - 16 month contract

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

 

You will be managing the order-to-invoice cycle to serve the Greek local org on a 16 month FTC.

 

Key Responsibilities and Activities

 

• Responsible for entering in SAP-4 Customers’ Sales Orders either directly from the Customers or from the Sales team.
• Managing the order cycle from initial order, delivery to invoice
• Managing samples and staff order requests in a timely manner
• Monitoring service level to Customers and defining corrective actions across different functions.
• Manage and ensure successful completion of specific requests outside of standard deliveries.
• Collaborate with Commercial and Marketing teams on specific orders to ensure on-time delivery with customers.
• Regular contact with Finance team, specifically Accounting, to review potential credit issues with customers.

 

Key Relationships

 

Working closely with direct/inderict customers, 3PL provider(s), Campari Hellas local functions (Commercial, Finance, Channel Customer Marketing) and manufacturing plant as well with the regional Customer Service teams  

 

Summary experience:

 

Experience and Skills

• Bachelor degree
• Languages:
  • Greek Mother tongue (must have)
  • English (must have)
• Minimum 3-5 years experience in Customer Service in FMCG industry, Spirits/Beverage industry preferred. Experience in Logistics roles is beneficial.
• SAP experience, ideally on S4HANA

• Ability to influence
• Experience of introducing/working with supply chain solutions, software and systems is beneficial.
• Strong background on Excel, PowerBI is a plus

 

Soft skills:

• Problem solving “attitude”
• Attention to detail and accuracy.
• Customer Service orientation
• Initiative / proactivity
• Ability to work under pressure.
• Passion & Integrity
• Excellent interpersonal skills (stakeholders’ relationships management and team working)

• Team player
• Out of the box thinking
• Ability to anticipate risks or opportunities.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.