Logistics, Customer Service & Demand Planner Specialist

Campari España distributes the Campari products in the Spanish market, with a local organization based in Barcelona comprising a team of four supply chain professionals. The SC team is responsible for demand planning, customer service and local logistics activities. The local supply chain team is led by the Spanish Supply Chain Manager, who reports to the EMEA Regional CS & Logistics Director. The team supports the local commercial organization in ensuring excellent service to final customers at minimum logistics cost and in full compliance with Campari guidelines.

General Description of the Role

The Logistics and Customer Service (Supply Chain) Specialist will manage the order-to-invoice cycle to serve the Spanish local market by coordinating the local 3PL and will support the SC Manager Spain in running the operational demand forecast process.

Key Responsibilities and Activities

1. Customer Service:

• Responsible for entering in SAP-4 Customers’ Sales Orders either directly from the Customers or from the Sales team
• Managing the order cycle from initial order, delivery to invoice
• Managing samples and staff order requests in a timely manner
• Monitoring service level to Customers and defining corrective actions across different functions
• Manage and ensure successful completion of specific requests outside of standard deliveries
• Collaborate with Commercial and Marketing teams on specific orders to ensure on-time delivery with customers
• Regular contact with Finance team, specifically Accounting, to review potential credit issues with Customers

2. Logistics Operations:

• Manage in SAP the replenishment flows from the Campari Plants to the local DC
• Connect with HQ (SSG) Planning Hub and Campari Factories to ensure priorities are actioned
• Monitor inbound flows ensuring timely delivery; facilitate proper interaction between the forwarders/haulers and the local DC
• Transfer Sales Orders to the local 3PL to meet Customers’ requirements
• Monitor service KPIs of the 3PL (i.e.: “in full” and “on time”)
• Coordinate 3PL co-packing activities in line with business requirements and guidelines
• Ensure proper level of stock accuracy by the local 3PL in line with Campari standard operational model
• Run annual stock take and reconciliation as per timing and requirements set by internal/external auditors
• Control and report all logistics costs making sure that invoices from 3PL are in line with agreed rates
• Manage monthly dashboard on logistics cost and service based on inputs from 3PL
• Supervisor role on customs documentation (excise tax).
• Manage the Sales Order process with the 3PL including creation, delivery, and billing to customer

3. Demand Planning:

• Support the Spanish SC Manager in running the Demand Planning processes for Campari Spain
• Communicate portfolio changes and ensure that master data in the planning systems is set up correctly, drive product life cycle initiatives
• Ensure that volume & promo inputs coming out of the customer planning process are integrated into the consensus plan
• Guarantee data integrity & aggregation to provide the volume forecast outlook for the regional Supply Chain as well as country MDs and management teams in the decision-making process
• Participate in the local consensus meetings, track risks and opportunities
• Participate in the weekly S&OE with EMEA Supply Planning and local Customer Service 
• Ensure forecast accuracy of the demand plan

Experience and Skills

• Bachelor’s degree in Engineering, Supply Chain or Business administration
• Languages:
  • Spanish Mother tongue (must have)
  • English fluent (must have)
• Minimum 5 years’ experience in Customer Service and Logistics (Spirits/Beverage industry preferred) plus Demand Planning.
• SAP knowledge, ECC or S4-HANA

• Experience working with Demand Planning systems in defined planning (nice to have) 
• Hands-on experience with SAP APO or IBP Demand Planning (desirable).
• Strong background in Excel (must), Power BI (plus)

Nuestro compromiso con la Diversidad e Inclusión:

En Campari Group creemos en construir más valor juntos, por lo tanto, vemos la diversidad en todas sus formas como una fuente de enriquecimiento. Nuestras políticas y prácticas de empleo aseguran que estamos comprometidos a proporcionar igualdad de oportunidades de empleo en todos los aspectos del empleo sin importar la raza, religión, credo, color, origen nacional, ascendencia, discapacidad física, discapacidad mental, condición médica, información genética, estado civil, sexo, orientación sexual, identidad de género o características o expresión, afiliación o actividad política, edad, estado de veterano, ciudadanía o cualquier otra característica protegida por la ley.

Campari Group cree que la compensación justa y las oportunidades iguales son cruciales para el bienestar, empoderamiento y compromiso de los empleados. Nuestros esfuerzos para asegurar un pago justo nos han valido la Certificación de Pago Justo por Fair Pay Workplace, una organización independiente dedicada a terminar con las disparidades salariales basadas en el género, la raza y su intersección.

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