Retail Staff

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

The Retail Staff member is responsible for representing the company in a professional and knowledgeable manner, while working toward both the achievement of customer service excellence and sales objectives. In addition to cash handling and merchandising, this position requires handling and serving alcohol, creating an atmosphere of hospitality, and offering brand education. 

Key Responsibilities and Activities

Retail Store Operations
•    Responsible for continuous store operation during hours scheduled 
•    Processes cash and card payments
•    Stocks shelves with merchandise

Customer Service
•    Creates a memorable guest experience by offering excellent service 
•    Assists customers in selecting items and suggestively sells 
•    Offers samples to customers as requested and offers brand insights and education  
•    Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints
•    Assists shoppers to find the goods and products they are looking for and suggestively sells 

Health and Safety
•    Keeps store neat and tidy throughout shift 
•    Stays familiar with government regulations regarding the handling of minors, persons appearing intoxicated and suspected third party purchases and acts accordingly, including the recording of such incidents, as directed by the store manager
•    Adheres to systems in place to protect company inventories and cash assets, including daily bank deposits, daily balancing of receipts & float, daily balancing of credit & debit transactions as directed
•    Becomes familiar with all safety and crime-proofing protocols, including watching for suspect behavior and reporting it as soon as possible
•    Acts responsibly, at all times, concerning the consumption of any and all of Campari’s portfolio of products, and any and all forms of alcoholic beverages

Brand House Tastings
•    Facilitates brand education, including informing guests on the production of Canadian whisky, our assortment of products and answering any questions or concerns 
•    Guides the tasting experience for Brand House visitors
•    Keeps the fridge fully supplied with chilled products for tastings

Other Duties
•    Assists Brand House Manager and Retail Lead with other duties based on business needs

Key Relationships
Internal:
•    Brand House Manager, Retail Lead, Brand House coworkers 
•    Brand House Directors, Americas
•    E Commerce Staff 
•    Distillery Staff 
External: 
•    Customers 
•    Tour Operators

Experience Required
•    2+ years of customer service and/or retail experience
•    Cash handling experience
•    Experience guiding tours is an asset
•    Experience in alcohol industry is an asset

Education / Professional Qualifications
•    High school diploma or GED equivalent
•    Smart Serve Certification

Skills 

Functional:
•    Must be able to repeatedly lift at least 40 pounds
•    Ability to stand/walk for up to 8 hours, and able to frequently push, pull, squat, bend and reach
•    Able to retain facts about the facility and products and deliver them in a captivating way
•    Enthusiastic and friendly in nature
•    Excellent communication skills, must be comfortable presenting to large groups of people
•    The ability to put himself/herself in the “consumer’s shoes”, understanding their current needs and anticipating the future ones
•    Insight generation and application abilities 

Technical:
•    Familiarity with Point of Sale Software (ACCEO Smart Vendor)
Other:
•    Demonstrated ability to communicate positively and work effectively with others
•    Proactive, well organized and be able to demonstrate attention to detail
•    Customer service skills and customer relationship management  
•    Must be a person of high integrity and commitment, with a strong work ethic
•    Variable work schedule (part-time)
•    Full availability for weekends (Saturday and Sunday)

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.